Over the past decade, MESM has supported pioneering clinical trials across 80 countries; providing sourcing, supply, servicing and end of study support for all their medical equipment and ancillaries needs.
IPEX has been partnering with MESM to solve some of the industry's most common problems - technical problems compounded by poor customer service.
What was your initial telecoms issue, the ‘problem’?
"We had technical issues with our lines almost every month and it was difficult to get hold of the Account Manager."
How did you become aware of IPEX?
"Daniel at IPEX called and introduced himself, followed by a meeting."
What was the solution that IPEX implemented for you?
IPEX feels like an extension of our business. They go above and beyond to ensure that we are provided with the service we need.
What have been the results of the solution we implemented for you?
"IPEX have stuck to their word and made cost savings across both services, we haven’t had any issues and the customer service is excellent. If there is anything we need Margaret, Chris and Daniel are happy to help."
How would you describe the process of working with IPEX?
"Stress-free! They feel like an extension of our business."
Would you be happy to recommend IPEX, and if so, why?
"Yes, without a doubt.
"They go above and beyond to ensure that we are provided with the service we need."
IPEX have stuck to their word and made cost savings across both services. We haven’t had any issues and the customer service is excellent.