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Boosting coaching culture with mobile and telephony solutions

International IT recruitment business Venturi were looking to bolster their coaching culture by updating their mobile and telephony solutions.

In a very serendipitous manner IPEX got in touch at the right time and implemented a range of intuitive solutions to support Venturi's needs.

What was your initial telecoms issue, the ‘problem’?

"Our current provider didn't offer flexibility at scale and the existing telephony with no user friendly experience.

"We have international offices based in New York and Germany, who struggled with outdated systems. We were unable to have a centralised view across the entire company and spend too much time trying to the fix the system rather than using it.

How did you become aware of IPEX?

"It was a very serendipitous moment when one of the sales team got in touch last year.

"We had been looking at what else was available on the market to support our remote and international team.

What was the solution IPEX implemented for you?

"Flexibility was a priority for us. With IPEX there was no minimum or maximum on users, we are able to scale our mobile devices and telephony users as needed.

"We have new desk phones, softphones, and mobile apps which have been invaluable during the pandemic.

"Having a centralised system for mobile device management has meant that we know where our employees are while working remote and local around the world. We can monitor usage and avoid any wastage or overpayment.

What have been the results of the solution we implemented for you?

"So far our employees in all our locations have expressed an increase in the quality of mobile providers, they have enjoyed the advantages of IPEX's 'Any Network, One Bill' solution which has meant as individuals they have access to the best network for their location.

"Call coaching is a big part of our daily training and with the new telephony we are able to listen into calls and offer assistance to our employees in real time. We also now have access to a full call stat report offering insight into staff productivity during the transition period of returning to the office.

"Finally, integration with our CRM Bullhorn was efficient and fundamental to us in delivering great service to candidates and clients.

At Venturi we pride ourselves on having industry leading coaching culture, the intuitive solutions IPEX implemented have already improved our company output and the customer service we offer to clients.
Liza Brookes, Operations Director

How would you describe the process of working with IPEX?

"Seamless. The installation of the new system has smooth and methodical.

"With the international offices remote training was provided which went uninterrupted thanks to the intuitive technology.

"We were able to trial the mobile and telephony solutions with senior members of the company before signing up, this helped us identify priorities and discuss additional needs as they arose with the customer service team at IPEX.

Would you be happy to recommend IPEX, and if so, why?

"Yes. From the initial call to the deployment of the system everything went unhinged and we feel confident in the new technology and systems we have in place."


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