Probrand: From Telecoms That Ticked Over to ‘Outstanding’ Service and Communication
As specialists in managed IT services that power and transform businesses, Probrand understands the value of great solutions that drive business growth and success.
Unfortunately, their telecoms solution wasn’t one of these. Before talking to IPEX, they had a package that ‘ticked on day to day.’
We knew they need and deserved more from their telecoms.
What was your initial telecoms issue?
“We, like many businesses, had a telecoms service that just ticked on day to day.
“We’ve had many past promises of account management and cost savings but nothing materialised in real terms.”
How did you become aware of IPEX?
“We were introduced to IPEX quite early on in their journey and liked that we shared common goals of transforming businesses for productivity.
“From there, we got talking about how they can help us.”
Proactivity and Speed
The service team are outstanding, proactively sorting anything we need quickly.
What was the solution that IPEX implemented for you?
“We moved our mobile management across to them, comprising around 100 devices.
“They provided us with live billing alerts and management to significantly reduce our cost but to increase control.
“We’ve also seen the positive impact of IPEX’s proactive spend alerts and visibility. Not having to wait until the bill arrives to know about any overspend, by which time it’s too late to do anything, has been invaluable.
“We’ve really been impressed with that.”
“Brilliant Communication” from IPEX
The IPEX service team are great to work with. They deliver what they say and communicate brilliantly.
How would you describe the process of working with IPEX?
“Really good. The service team are outstanding, proactively sorting anything we need quickly, allowing us to get on with more important things and do what we do best.”
Would you be happy to recommend IPEX, and if so, why?
“Yes! They’re great to work with, deliver what they say and communicate brilliantly.”
Proactive Billing Alerts
Not having to wait until the bill arrives to know about any overspend, by which time it’s too late to do anything, has been invaluable. We’ve really been impressed with that.
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