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Our Service Charter – the IPEX Customer Promise.

Outstanding customer service

Developing the right telecoms solution for your business is about much more than just the technology - in fact, we believe that’s where other providers fall down.

Having trusted technical expertise is just one part of our offering - we’re committed to delivering outstanding customer service and really putting the heart back into telecoms for business.

However, a lot of companies make that claim. What makes IPEX different?

By living our vision and values internally, and making accountable customer promises externally - that's how.

Embodying Customer-Centric Values

Early in our journey, we set out our vision and values to act as a guiding light for everything we do and everyone we work with.

These are:


We listen to our customers and staff to drive the business in the right direction.


We work together to achieve our shared goals for our staff and our customers.


We bring businesses and people together by ensuring we use the best technology available.

IPEX Director Dan Cheesbrough

Director Dan Cheesbrough wrote recently about how we bring the IPEX values to life, every day.

“The first way is the most important, and that’s to ensure that I and the leadership team lead by example. It sounds cliche but I do mean it. It’s important we embody those values.

“The second approach is to ensure that your values form part of everyone’s everyday decision making, all those large and small decisions and actions that make up how we work, interact and treat our customers and our colleagues."

(Catch up with Dan's full article).

Read Now

Our Promise to Our Clients

When it comes to our external commitment to outstanding customer service, we've found creating our Service Charter to be crucial.

The IPEX Service Charter details our commitments to our customers, setting the tone for a strong relationship based on trust, quality and the ability to be held accountable - something we welcome.

Maintaining Excellency

We're not complacent when it comes to customer service but so far, our Service Charter is proving to be a real point of difference and a powerful tool for our teams and customers to develop lasting relationships.

Efficiency and Excellence

IPEX have stuck to their word and made cost savings across both services. We haven’t had any issues and the customer service is excellent.
MESM Global

Expertise at Every Step

The service is fast, efficient and the after sales support is brilliant. Any new customer dealing with IPEX is in safe hands.
Colin Tunstall Chartered Accountants

"Brilliant Communication" from IPEX

The IPEX service team are great to work with. They deliver what they say and communicate brilliantly.
- Probrand

Making Customer Relationships Personal

The entire team is friendly and always willing to help and I highly recommend them. It's been a pleasure to work with Dan and the team.
- Wheeler Stockton Green
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Call us on 03300 580 699 or complete the form below.