This is something that IPEX knows well.
But how far have we really come? Let’s look at the recent digital transformations taking over the telecommunications sector.
Our insatiable appetite for new, better and, most importantly, more convenient technology has driven innovation.
From mobile technology to the birth of AI-driven applications, it’s not an exaggeration to say that the commercial landscape is barely recognisable from what it was just a few decades ago.
The scale of our ambition and technological ingenuity is just as apparent in telecoms sector as it is any other commercial sector.
In the last few years alone, we’ve witnessed the birth of IP telephony and on-premises PBXs being replaced by the Cloud.
Today, customers demand a seamless, single service, bespoke solution that’s efficient and customer-centric – something that IPEX has the expertise to deliver.
According to the Office of National Statistics (ONS), 100% of 16-25-year olds have access to the Internet using a smartphone. Not only that, 79% of adults in the UK own a smartphone. This tells us the scope of mobile penetration in 2019.
Look at the mobile phone ownership statistics in 1999 and you’ll notice a marked difference. Just 26% of UK adults owned a mobile phone and 13% of UK households had the Internet. Today, mobiles aren’t commodities but necessities that are intrinsic to almost every aspect of our daily lives.
With this, the need for peerless telecoms infrastructure and support is vital. Vodafone has issued over 27 million sim cards. O2 mobile have issued 28 million in the UK alone. Telecoms providers have recognised and embraced mobile telephony, giving consumers the ability to achieve optimal levels of communication and service.
Just as we witnessed the demise of manual switchboards in favour of automatic PBXs just a few decades ago, today we’re witnessing the latest iteration of the ISDN connection. This circuit-switched telephone network transmits both voice and data over a digital line will be phased out in the coming years.
BT plans to switch off its existing PSTN and ISDN network by 2025 and rely solely on a cutting-edge, single IP network. This move represents one of the most significant changes to the telecommunications sector since BT introduced ISDN nationwide in 1986.
This presents businesses with a unique opportunity to modernise their telecoms infrastructure and provide progressive service levels to clients. IP telephony offers greater flexibility, enhanced reliability, and crucially, significant cost savings.
As we near 2020, telephony is undergoing another giant leap forward – spearheaded by trusted telecoms providers like IPEX who empower businesses with an agile service that keeps them connected, mobile and more productive than ever before.
Internet Protocol (or IP telephony) uses packet-switched connections to exchange voice, fax or video packets of information that has traditionally relied on Public Switched Telephone Networks (PSTN). Using the Internet, calls travel as packets of communicated data, avoiding the tolls of PSTN.
The challenge of transmitting data packets between users has been met by the creation of VoIP.
This group of technologies deliver voice communications and multimedia sessions over IP networks, negating the need for PSTN lines.
The benefits of integrating VoIP to businesses are substantial and diverse. Not only is VoIP cheaper, offering increased accessibility and complete portability, it also features clearer voice quality, supports multi-tasking and has advanced features to benefit both small and large teams.
As with the emergence of any new, cutting-edge technology with clear commercial benefits, commercial adoption is swiftly followed.
This is what we have already, and will continue to, see with VoIP as we move into the next decade.
Creating a simplified network infrastructure, one that is as accessible as it is efficient with a single point of contact and no third-party suppliers, is the best way to support local and businesses.
Not only that, when such technological innovation is coupled with enterprise features at SME prices like those offered by IPEX, it’s not hard to envision a future that will achieve stellar telecoms service levels.
VoIP enables businesses like IPEX to offer next generation, bespoke technology to customers. This will help them to position themselves at the apex of the market, regardless of the sector and is certainly the future of telecommunications.