Connectivity is crucial to your business, no matter what you do.
It powers your customer relationships, drives how you grow and expand and can empower your teams to work wherever they are, whenever they need to.
Our industry is seeing exponential growth as the advent of mobile technology changes how we communicate. At IPEX, we’re committed to bringing you the benefits of our insight and indeed our passion, which is why we’re sharing this three-part series on understanding connectivity in your business.
With this insight, you’ll be in a great position to make informed choices when it comes to your ideal telecoms solution. This week, we’re setting the scene on what connectivity is and why it’s changing.
It’s important to understanding the role of connectivity in your business.
Very simply, connectivity refers to the systems and services that make up your telephone and internet solutions and powers how your teams talk to each other or to your customers.
The connectivity needs of businesses have changed dramatically in recent years, driven by advances in technology. Those advances are then creating more demand among customers for real-time, always-on communication channels.
The advent of chat and instant message services are putting greater pressure on businesses on top of traditional phone and email services.
Having a robust internet solution is now business critical.
By 2020, 40 percent of the global workforce will be mobile; that’s almost 1.75 billion people.
Your customers aren’t the only ones accustomed to smart devices and mobile internet - so are your employees who have come to demand the same services in work as in their personal digital lives.
Strategy Analytics predicts that by 2020, 40 percent of the global workforce will be mobile; that’s almost 1.75 billion people.
Remote or mobile working can boost productivity and foster collaboration and engagement across your teams.
The ISDN switch off has a role to play here too. Back in 2015, BT confirmed plans to switch off existing PSTN and ISDN telephone networks by 2025.
Voice Over Internet Protocol or VOIP is a cloud-based technology that has been growing in popularity in recent years and looks set to supersede ISDN.
VOIP is flexible, efficient and doesn’t require new hardware but it does require strong connectivity to work effectively - another driver of change.
(You can read more in our recent article about VOIP).
It’s clear that connectivity and internet, along with its supporting networks, is becoming a central business utility.
In our next article we’ll look at the security implications of greater reliance on internet-based communication systems. How do you protect valuable company data? How to manage more mobile devices? And have you thought about regulations?