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Understanding Connectivity Part Three: Business Continuity

Business continuity in telecoms

In the final of our three part series into Understanding Connectivity, we take a look at the importance of business continuity in the context of your telecommunication solutions.

In part one, we defined connectivity and what it’s come to mean (recap here). In part two, we examined the security implications of a growing reliance on internet-based communication technologies - catch up here.

This week, we want to conclude our series by talking about how to protect your business communications, should you be hit by a crisis situation.

What Happens When Telecoms Fail

You’ll be familiar with the concept of business continuity - how to maintain or return to business as usual when disaster strikes.

Let's face it, hardware breakdowns, supplier failures and even power cuts happen but when they do, they can have a significant impact on your business.

As we’ve discovered, internet-based technologies are gaining popularity for business telecoms, owing to their flexibility, scalability and cost efficiency. While these benefits are clear, this increasingly online reliance means that being offline for any period of time could greatly impact your communication and service delivery, potentially incurring serious financial penalties, data loss and reputational damage for your business.

Key Ways to Manage Telecoms Business Continuity

While a crisis situation can rarely be prevented, you can mitigate the impact with these key strategies.

  • Map Requirements: Start by identifying the essential communication channels for your teams and customers and map out their key functions and integrations. Doing so will give you a clear picture of any third party vulnerabilities, and consequently what your timelines for recovery might be.
  • Gatekeeping: Avoid creating a gatekeeper of all knowledge and systems - this is the easiest route to failure. Keep clear, updated documentation that can be accessed and implemented by a few key people.
  • Backups: Maintain secure and compliant backups across your whole network to prevent data loss.
  • Phased Delivery: If implementing a new telecoms system, consider a phased delivery. Setup and transfer is one of the most vulnerable parts of the process so a controlled and managed transfer of functionality will reduce the risk of any loss of service.

Having these in place will help keep your business communications resilient, available and recoverable, in the event of any outage.

Connecting Your Business to the Future

We hope you’ve enjoyed this short series on Understanding Connectivity - we’ve enjoyed sharing our insights with you. 

Connected technologies are continuing to change how we communicate with our customers and IPEX is right at the edge of those technologies, delivering perfectly-tailored and expertly implemented solutions for businesses like yours.

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Harness connectivity and mitigate any business continuity risks with our in-house, 24 hour engineering and networking capabilities.

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